Order,payment and shipping Help
Does Shopprintculture give bigger discounts to commercial orders?
Yes, please contact our sales department at info@shopprintculture.com or call us at XXXXXXX for more information on how we can process your bulk order.
How much is the shipping cost?
All of the shipping calculations are done based on the product you will order from us. On the cart page, you will see the exact amount for shipping.
Applicable Taxes vary & depend on province the product is being shipped.
HST rate is 13% in Ontario, HST rate is 15% in the other participating provinces (New Brunswick, Prince Edward Island, Nova Scotia, and Newfoundland/Labrador). Rest of Canada GST is at 5% for sales
Does Shopprintculture ship outside of the Canada?
Yes, we ship outside the Canada. You can select the country you wish to send while at our ecom site. You can also contact our customer support team for more information.
What if my order is not delivered within the guaranteed time frame?
Shopprintculture's website displays an estimated delivery date for your product based on the selected shipping method. Please use the correct payment option when you reach the checkout. Unless there were issues with the shipping company, we have fulfilled over 85% of orders by the expected delivery date.
What if my package is returned to the sender?
if orders are returned to our facility we will make every attempt to contact the customer to reship the order. If we cannot make contact with the customer we will be forced to toss the order after 30 days of receiving the returned order.
Where are you located?
Our main office is located at: Vancouver
However, we have production facilities inside and outside of the country as well. It cannot guarantee where the production will happen for each product and order. At end of each day our system gang up the orders and send to the production facility where it is most efficient to produce and ship. Your order may be manufactured in the Canada or abroad.
Can I change my order after the dimensions/Proofs are approved?
Most of the cases this is not possible, as we have automated system of jobs. However, you can contact our customer support team via call or chat. We will check the progress on the order, and if possible, we will make the changes to the order. However, if the order is processed and is in production, there cannot be any changes to the order.
Can I update my billing address?
Once the order is placed you cannot update the billing address.
Can I change the shipping address?
You can modify the delivery address while the order is in the packaging process. If you need assistance with this, please get in touch with our customer support team. However, once the order is packed you cannot make changes to the delivery address. Please write an email to us mentioning your Job order number and updated address.
How do I reorder something I previously purchased?
This service is available for a 6-month-old order. However, if you are unable to reorder, please contact our customer support team.
I am a tax-exempt customer and/or a reseller. How do I collect a refund for the taxes I paid?
If you are tax exempt Please place your order thru website and contact our customer support team with the tax-exempt forms and you the get the refund for the tax Do you ship to APOs and
Can I make a correction to my order after the artwork is approved?
No, you cannot make any changes to the order once the design is approved
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